How to raise a concern about a care service
It is important you know where to go if you want to deal with a problem or make a complaint about a local health or care service. We can help by giving you information about your options or where to go for help.
Guides to making a complaint about health or social care services
Healthwatch England has worked with Citizens Advice to produce a series of guides to help you make a complaint or raise a concern. You can find out more about what's involved in making a complaint about a particular service and see what your next steps might be. There are tips and tools such as letter templates and other practical resources to support you to make an effective complaint. Find out more...
Advocate - Total Voice
If you need support to make a complaint then an advocate could help. Advocacy is about supporting you to be heard, helping you to understand your rights, choices and options, and assisting you to make your own decisions to help you make positive changes in your life. Find out more...
Finally, if you have concerns about a service you or a relative have received, tell us about it too. We log concerns to build up a picture of where services are not working well. We like to hear about good practice too. Click here to contact us.
Worried about abuse
Some adults are more at risk of being abused than others, such as:
- older people
- people with a visual or hearing impairment
- people with a physical disability
- people with learning disabilities or mental health problems
- people living with HIV or AIDS who have care and support needs
If you are concerned that any adult with care and support needs may be experiencing abuse or neglect please click the link below to contact Cambridgeshire County Council. If the person is in immediate danger or needs medical treatment contact the police and/or call an ambulance on 999.
I am worried about a child's safety
If you think a child is in immediate danger and needs urgent help, please call the police on 999. Please contact Cambridgeshire County Council's Children's Social Care team if:
- Concerned that a child may be suffering physical, sexual or emotional abuse or is being neglected
- A child or young person and you are being abused or neglected
- A parent or carer and you feel you are harming your child or are close to doing so