Involve & learn
Listening to what people say can make a difference.
We are working on a project to improve the way that organisations listen to and involve the people who use their services, to help make the care they provide better.
- We have developed our own guidance to help organisations collect people's stories - available to download for free from here.
- We are gathering good practice information on how to involve people in designing better care services.
We are collecting examples of some of these conversations and the difference that they have made, which we will publish below.
Good practice guides:
Experience based co-design toolkit - The King's Fund. The Kings Fund have produced this toolkit as a way of improving people's experience of care by involving them in designing services. This helps the people planning and providing care to understand how they can best meet the aims of the community they care for. Find out more...
Involvement Insights guides developed by Involvement. Involvement share ideas and experiences to help NHS organsiations better involve members of their comunity in local decision making. Find out more...
The Patient Information Forum have created this toolkit to provide practical help and support for creating health information that works. Find out more...
Dementia 2020 Citizens' Engagement Programme have created this toolkit for engaging people with dementia and carers. It has been co-produced by Alzheimer's Society, Alzheimer's Research UK, the Dementia Engagement and Empowerment Project (DEEP), Innovations in Dementia and people with dementia and carers. Find out more...
- An online co-production forum for health and care professionals developed by the New Economics Foundation and the National Endowment for Science, Technology and the Arts. Co-production means planning public services by equally involving the people who use them in the decision making process. Find out more....
We are working with the following organisations:
- Cambridgeshire Alliance for Independent Living
- Age UK Cambridgeshire
- Cambridgeshire County Council, Adult Social Care
- The Carers’ Trust Cambridgeshire
- SUN Network
Please get in touch with us if you are involved in some good work where people are working with health or social care staff to make better services. We would love to shine a spotlight on what you are doing.