Making care better with you - what we did in 2015-16
This annual report tells the stories of how we have helped local people shape services and the difference our Healthwatch has made.
The year was difficult at times, with our local health and care system experiencing some major challenges that included Addenbrooke’s Hospital going into special measures as a result of a poor Care Quality Commission inspection; the collapse of an innovative contract to integrate Older People’s and Community Services; and ever-increasing pressure on budgets.
Come to our Annual General Meeting and hear the stories of our year.
Join us on Wednesday 13th July, 19:00 - 21:00, at Swavesey Memorial Hall, High Street, Swavesey, CB24 4QU.
- Listen to our stories of the year and find out how you can get involved.
- See our short film on what we did to try and improve care for local Gypsies and Travellers, and what changes are being made.
- Find out the new name for our "Consultation Network".
To help us plan refreshments, please call Sharon on 01480 420628 or email firstname.lastname@example.org to let us know if you are coming. Please tell us if you need us to make any adjustments so you can join the meeting, e.g. large print report.
This year we have
- Listened to hundreds of local people all over Cambridgeshire, online and face to face, visiting those not always heard by decision makers.
- Asked questions when the older people’s health and adult community services contract collapsed in December after only 8 months.
- Continued to ask questions about the length of time older people were waiting for care assessments; the Council told us they had hugely reduced this by January 2016.
- Published our “Our Health Matters”, a summary of what local Gypsies and Travellers have told us about their health needs. We asked local health and care organisations to pledge to make care better for local Gypsies & Travellers.
- Visited 13 local care homes, to see and hear what it is like to live in a care home in Cambridgeshire. We wrote reports and made suggestions to improve care in each of the homes. Real changes have been made as a result of our visits.
- Worked with Ely College to involve over 100 young people in a conversation about mental health services, and published our My Own Mind report about this work. This helped influence what new mental health services for children and young people look like.
- Published our "First Steps to Health" report into local GP, pharmacy and NHS 111 services.
- Won a national Healthwatch Award for ‘Working with the Care Quality Commission’.
- Continued to work with our 23 fantastic volunteers; they have helped us listen to stories, visit local services and even run workshops to help professionals understand local people’s experiences.