Our Enter & View reports
As a local Healthwatch we have a statutory power to Enter and View. This is our legal right to visit places that provide publicly funded health or care services, to see and hear how people experience care.
Our reports are public documents and we share them with the commissioners and providers of the service we are visiting; we share them with regulators like the Care Quality Commission; and we share them with Healthwatch England.
Enter and View to Addenbrooke's Hospital Emergency Department 2016
‘Staff are helpful and caring’. That's the main message people told us when we visited Addenbrooke's Hospital in early December.
We spoke to more than 50 people on two separate visits to the hospital, spending time in both the adult and children's areas of the Emergency Department, as well as the Ambulatory Care Unit and the Clinical Decision Unit.
Our report makes seven recommendations to the hospital to improve care; these are based on what we observed and what patients told us about their experiences. These recommendations have been accepted by the hospital, who have developed an action plan to address them. This includes:
- Reminding staff about the importance of ensuring people’s privacy and dignity, after we told them about patients not being adequately covered up whilst they were waiting on trolleys in the X-ray department.
- Initiating extra cleaning checks at busy times of day after we spotted some areas where cleaning needed to be improved.
- Asking staff to update waiting screen times every hour, so people know how long their wait is likely to be. They are also investigating adding another screen in the main waiting room.
Enter and View visit to Hinchingbrooke Hospital 2016
Hospital staff are friendly but the Emergency Department (ED) can be very busy and patients aren’t always getting the privacy they need, says our report published on 22 December 2016.
In October, our volunteers visited the Emergency Department at Hinchingbrooke Hospital to talk to people about their experiences and to observe the department.
The visits were ‘unannounced ' but had been planned with the knowledge and input of senior staff. They wanted our feedback to help them improve care within the department which was assessed as requiring improvement in the Care Quality Commission report published in August; the hospital had been given an overall good rating on this visit.
Our report makes eleven recommendations to improve care; these are based on what we observed and what 64 patients told us about their experiences. These recommendations have been accepted by the Trust who have developed an action plan to address them.
Enter & View visits to Addenbrooke's Hospital Outpatients Department 2016
In March 2016, our volunteers visited Addenbrookes Hospital to talk to people about their experiences of outpatient appointments. This is something the hospital asked us to help them with.
- How long they waited for an appointment;
- if the information they received about their appointment was readable for them; and
- what their experience of the clinic was like that day.
Older Enter & View project work
- During 2015-16 we ran a project to Enter & View 13 local residential and nursing care homes. Read our reports from these visits here.