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Enter and View report - Addenbrooke’s Emergency Department, Clinical Decision Unit and Ambulatory Care Unit

Posted on 28/02/2017

Picture of Cambridge University Hospital's entrance‘Staff are helpful and caring’. That's the main message people told us when we visited Addenbrooke's Hospital in early December.  

We spoke to more than 50 people on two separate visits to the hospital, spending time in both the adult and children's areas of the Emergency Department, as well as the Ambulatory Care Unit and the Clinical Decision Unit. The visits were done using our power to Enter and View. This is Healthwatch's legal right to visit places that provide publicly funded health or care, to see and hear how people experience those services.

Our report makes seven recommendations to the hospital to improve care; these are based on what we observed and what patients told us about their experiences. These recommendations have been accepted by the hospital, who have developed an action plan to address them. This includes:

  • Reminding staff about the importance of ensuring people’s privacy and dignity, after we told them about patients not being adequately covered up whilst they were waiting on trolleys in the X-ray department.
  • Initiating extra cleaning checks at busy times of day after we spotted some areas where cleaning needed to be improved.
  • Asking staff to update waiting screen times every hour, so people know how long their wait is likely to be. They are also investigating adding another screen in the main waiting room.  

We will check with the hospital again in six-months’ time, to see what progress they have made against our recommendations.

Enter and View report to Addenbrooke’s Emergency Department, Clinical Decision Unit and Ambulatory Care Unit

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