1. Healthwatch policy - Whistleblowing policy and procedure

    Report -

    This policy says how we will support our staff and volunteers to speak out about any concerns they have. It was approved at our Board's meeting in March 2020.

  2. Healthwatch policy - Volunteering

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    This policy says how we will involve volunteers in the work we do. It was approved at our Board's meeting in June 2022.

  3. Healthwatch policy - Time off in lieu (TOIL)

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    This policy says how we will manage extra time staff work outside their normal hours. And how staff can claim this back as time off in lieu. It was approved at the Board's meeting in July 2021.

  4. Healthwatch policy - Social Media Policy

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    This policy says how we will use social media to involve people in our work. It was approved at our Board's meeting in September 2020.

  5. Healthwatch policy - Safeguarding children

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    This policy says what we will do to help protect children and young people from abuse and harm. It was approved at the Board's meeting in March 2022.

  6. Healthwatch policy - Safeguarding adults

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    This policy says what we will do to help keep adults at risk safe from harm. And help protect them from abuse and neglect. It was approved at our Board's meeting in March 2022.

  7. Healthwatch policy - Risk Management

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    This policy says how we will identify and manage all potential risks. It was approved at our Board's meeting in December 2022.

  8. Healthwatch policy - Reserves

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    This policy sets out the amount of reserves that we will keep so we can meet any financial obligations relating to staff, services and premises. It was approved at our Board meeting in March 2022.

  9. Healthwatch policy - Recruitment

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    This says what we will do to recruit the best possible people to our staff team. It was approved at our Board's meeting in July 2021.

  10. Healthwatch Board meeting in public - 13 June 2013

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    Board Meeting of Healthwatch Cambridgeshire

  11. Healthwatch policy - Personal Development and Appraisal Policy

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    This policy says how we will support and manage our staff team to enable them to achieve the best they can for our Healthwatch. It was approved at our Board's meeting on 26 January 2022

  12. Healthwatch policy - Pay review

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    This policy says how we review staff pay to ensure to ensure we retain a skilled and committed workforce. It was agreed at our Board's meeting in January 2021.

  13. Healthwatch Cambridgeshire launch

    News -

    Healthwatch Cambridgeshire welcomed more than 140 people to its launch event in the St Ives Corn Exchange on Wednesday 10 July 2013.

  14. Healthwatch policy - Media

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    This policy says how we will work positively with media partners to help us achieve better health and care services for local people. It was approved at the Board's meeting in September 2020.

  15. Healthwatch policy - Managing organisational change

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    This policy says how we will manage change within our Healthwatch. It was approved at our Board's meeting in November 2021.

  16. Healthwatch policy - Lone working

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    This policy says how we will manage lone working to keep staff and volunteers safe. It was approved at our Board's meeting in May 2021.

  17. Healthwatch policy - Homeworking

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    This policy says how we will support staff to work from home. It was agreed at our Board's meeting on 12 May 2021

  18. Healthwatch policy - Health and wellbeing

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    This policy says what we will do to establish a positive health and wellbeing culture within our Healthwatch. It was approved at the Board's meeting in July 2021

  19. Healthwatch policy - Health and Safety

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    This policy says what we do to protect the health of our staff and volunteers. It was approved by our Board of Directors in May 2021

  20. Healthwatch policy - Bullying and Harassment policy

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    This policy says what staff can do if they think they are being bullied or harassed in the workplace. It was approved at our Board's meeting in September 2021.

  21. Healthwatch policy - Grievance Procedure

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    This procedure provides employees with process where they can raise a concern, problem or complaint (called a grievance in employment law) about their employment with us. It was agreed at our Board's meeting in January 2021.

  22. Healthwatch policy - Governance

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    This policy says how we will manage the organisation to make sure that what we do is in the public interest and that our resources are used wisely. It was approved at our Board's meeting in January 2022.

  23. Healthwatch policy - Financial controls

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    This policy says what we will do to make sure that we are using public money wisely and following proper financial procedures. It was approved at our Board's meeting in March 2021.

  24. Healthwatch policy - Expenses

    Report -

    This policy says what out of pocket expenses can be claimed by Healthwatch staff. It was approved at our Board's meeting in September 2021.

  25. Healthwatch policy - Escalation

    Report -

    This report says how we will escalate health and social care issues for consideration by the organisations and individuals who can make change happen. It was approved at our Board's meeting in July 2020.

  26. Healthwatch policy - Equality and diversity

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    This policy says what we will do to ensure equality of opportunity and equal treatment for all staff, volunteers and Directors. It was approved at our Board's meeting in March 2020.

  27. Healthwatch policy - Environmental

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    This policy says how we are committed to developing and promoting policies and practices which help to sustain the environment. And how we will minimise, wherever possible, our impact on the environment.

  28. Healthwatch Board meeting in public - 12 September 2013

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    Papers for the Healthwatch Cambridgeshire Board meeting.

  29. Healthwatch policy - Enter and view

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    This policy says how we will use our power to enter and view to visit places that provide health or adult social care services. It was agreed at our Board's meeting in May 2020.

  30. Healthwatch policy - Disciplinary

    Report -

    This policy says how we help and encourage all employees to achieve and maintain standards of conduct, attendance and job performance. It was approved at our Board's meeting in November 2020.

  31. Healthwatch policy - Decision Making

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    This policy says how we make decisions about our work. It was approved at the Board's meeting in July 2020.

  32. Healthwatch policy - Data Protection

    Report -

    This policy says how we look after people's data. It was approved at our Board's meeting in December 2022

  33. Healthwatch Board meeting in public - 13 November 2013

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    Healthwatch Cambridgeshire Board Meeting

  34. Healthwatch policy - Conflicts of Interests

    Report -

    This policy says how we manage conflicts of interest for those who work and volunteer for us. It was approved at our Board meeting in July 2020.

  35. Healthwatch policy - Confidentiality

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    This policy says how we will collect, store and maintain the information that people share with us in a way that values their privacy. It was approved at our Board's meeting in December 2022.

  36. Healthwatch policy - Complaints

    Report -

    This policy says how people can complain about our work if they need to. It was approved at our Board's meeting in March 2020.

  37. Healthwatch policy - Code of conduct

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    This policy says how we expect all our staff, Directors and volunteers to behave and support the values of our Healthwatch. It was approved at our Board meeting in November 2021.

  38. Healthwatch policy - Bad weather

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    This policy says what we will do if bad weather prevents staff from getting to their normal place of work or planned meetings. It was approved at our Board's meeting in September 2021.

  39. Healthwatch Board meeting in public - 20 January 2016

    Report -

    Our Board will be asking the CCG about the older people's contract which ended last month.

  40. Better care needed for local Gypsies, Romany and Travellers

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    Gypsies, Romany and Travellers make up the largest minority ethnic communities in Cambridgeshire yet are more likely to have poor health than other local people.

  41. Healthwatch Board meeting in public - 16 March 2016

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    Our Board will hear an update on what's happening at Hinchingbrooke Hospital and ideas for the future.

  42. Healthwatch Board meeting in public - 11 May 2016

    Report -

    You are welcome to attend this meeting in public 7pm - 9pm, Wednesday 9 November at the Maple Centre, 6 Oak Drive, Huntingdon, at The Meadows Community Centre, 1 St Catharine’s Road, Cambridge, CB4 3XJ.

  43. Helping Addenbrooke's improve outpatients' care

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    We are helping Addenbrooke's improve people’s experiences of outpatients. This was an area of concern for the Care Quality Commission when they visited last year.

  44. Making care better with you - what we did in 2015-16

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    This annual report tells the stories of how we have helped local people shape services and the difference our Healthwatch has made.

  45. Healthwatch Board meeting in public and AGM - 13 July 2016

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    Healthwatch Cambridgeshire AGM followed by a Board meeting in public

  46. Healthwatch calls for improvements in local wheelchair services

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    The wheelchair service is often poorly co-ordinated, with people waiting too long for wheelchairs and repairs says Sitting Comfortably, our new report published today.

  47. Healthwatch Board meeting in public - 14 September 2016

    Report -

    You are welcome to attend this meeting in public. 7pm - 9pm at The Meadows Community Centre, Room 2, 1 St Catherine’s Road, Cambridge, CB4 3XJ.

  48. Healthwatch Board meeting in public - 9 November 2016

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    You are welcome to attend this meeting which will be held in public 7pm - 9pm, Wednesday 9 November at the Maple Centre, 6 Oak Drive, Huntingdon, PE29 7HN.

  49. New Healthwatch report on Hinchingbrooke Emergency Department

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    Staff are friendly but the Emergency Department (ED) can be very busy and patients aren’t always getting the privacy they need, says new Healthwatch report published today.