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Making care better with you

Talk to us 0330 355 1285 enquiries@healthwatchcambridgeshire.co.uk


Total Voice Advocacy

Total Voice - logoAdvocate - Total Voice

If you need support to make a complaint then an advocate could help. Advocacy is about supporting you to be heard, helping you to understand your rights, choices and options, and assisting you to make your own decisions to help you make positive changes in your life. 

Total Voice provides:

  • a dedicated telephone line to talk to advocates about your support needs, to get information about local support services available to you, or to make a referral to advocacy services
  • group advocacy sessions where you can work with people on shared issues as voices are stronger together
  • peer support, advocacy provided by trained volunteers who have experience of using social and health care services
  • One-to-one advocacy delivered by professional, experienced advocates
  • Advocacy workshops for carers, relatives and friends of people with support needs

Advocacy services are always free, independent and confidential.

Total Voice advocates support adults, carers, Children and Young People Looked After or In Need. The service can support people with:

  • Physical disabilities
  • Learning disabilities
  • Autism
  • Mental ill-health
  • Sensory impairments
  • Social or health care needs
  • NHS health service complaints

For more information about advocacy and all services available, you can visit the Total Voice website www.totalvoicecp.org, or call the Total Voice advocacy helpline on 0300 222 5704 (local rate), text-phone 07860 018 481 or via email tvcp@voiceability.org.

Children and Young people can speak directly to an advisor by calling NYAS on 0808 808 1001, emailing help@nyas.net. You can make a referral online https://www.nyas.net/referral-form

For people who use BSL, you can contact the service through Glide, FaceTime and Skype by dialling Ruth from Cambridgeshire Deaf Association on 07902 281668.

Feedback on care it starts with you

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