Supporting our young people through the coronavirus closures

Today, school and college is suddenly over for most children and young people in Cambridgeshire and Peterborough and summer exams are cancelled.
young man looking into camera

And for those preparing to take their GCSEs and A levels – it’s a confusing time not knowing what the Government plans to do and how they will get their qualifications.

Locally and nationally, there are resources to help young people through this tricky time, ranging from crisis messaging services to online counselling.

Advice for parents and carers

The British Psychological Society has published tips for schools, parents and carers dealing with the unprecedented school closures.  These include:

Expect stress

Stress and anxiety is normal in uncertain and unpredictable times.

Provide reassurance

Young people may now be concerned about the announcement that exams later this year will not be going ahead as planned. They may feel like all their hard work has been for nothing.

Reassure young people that the Prime Minister has said that all children and young people will get the qualification they worked towards.

Acknowledge the plan is a bit uncertain right now but emphasise to young people that the government and Department for Education are working on a plan.

Keep them connected

Friendships are a key resiliency factor for children and young people.

Most children see their friends nearly every day of the week and so not being in contact with them for some time might be upsetting.

Is it possible for children to talk to their friends on the phone or set up a Skype or WhatsApp group call?

Try to ensure /encourage a balanced range of activities each day – not just screen-based ones. Involve children and young people in these discussions so that they feel part of the plan.

Read more

Coronavirus worries

Local and national resources and support

Note that face to face services, hubs and groups have had to be suspended and many organisations have had to limit what they can offer.

Chat Health text service 

Confidential health advice for 11-19s in Cambridgeshire and Peterborough.Topics have ranged from relationships and self harm to bullying, healthy eating, drugs and alcohol.
It's run by Cambridgeshire and Peterborough Healthy Child Programme and is open Monday to Friday 9.30am to 4pm. 

07480 635 443 to start a conversation.

Centre 33

Hubs and drop ins cancelled but phone and video link support for young people from 13-25 in Cambridgeshire and Peterborough.

Phone lines are open 12-4pm, Monday to Friday.
The rest of the time messages and emails will be picked up once a day during the week and someone will get back to you within 48 hours.

 0333 4141809

Text/whatsapp: 07514 783745

Chums Mental Health and Emotional Wellbeing Service

0330 0581 659 

Keep Your Head  

Cambridgeshire and Peterborough website offering emotional and mental health information and resources  


Counselling and support

CPSL Mind/Qwell

Online wellbeing support and chat-based counselling for anyone aged 18+ from via Qwell, part of CPSL Mind's Good Life Service.


Free, anonymous online counselling and emotional wellbeing platform. Open12pm-10pm Monday to Friday and 6pm-10pm Saturday and Sunday.

Lifeline Plus

Mental health and wellbeing helpline for people aged 18+ and living in Cambridgeshire and Peterborough. Monday-Friday 9am -2pm via freephone 0808 808 2121. The line will support people to manage their wellbeing, provide self-help advice or signpost to other organisations for particular concerns.

Between 2pm and 11pm, seven days a week, the same number becomes Lifeline and provides support for those in mental health distress: 0808 808 2121.


For children and young people up to 19.

Hours have changed – no counsellors online or on the phone  between midnight and 9am.

Call free on 0800 1111

Young person in a crisis?

YoungMinds Crisis Messenger

Provides free, 24/7 crisis support across the UK if you are experiencing a mental health crisis.

text YM to 85258

  • Shout 

The UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Text 85258

  • The Samaritans 

Call 116 123 

  • First Response Service

Call 111 – and choose option 2 to talk to specially-trained mental health staff if you are worried about a young person harming themselves or feel they are at serious risk. The service is for anyone, of any age, who is registered with a GP in Cambridgeshire or Peterborough. 

Share your experiences

How have the changes to services due to the coronavirus pandemic affected you? 

We can share what you tell us with the people who are planning the local and national response to coronavirus.

This will help them protect people in Cambridgeshire and Peterborough.

Call 0330 355 1285

Text 0752 0635 176

Share your story


Correct as of 24 April 2020 

How services are changing because of Covid 19

Read our advice and guidance on coronavirus and find out how services are changing to meet people's needs. 

Find out more