Supporting people most in need during the Coronavirus crisis

Help for people who are most medically at risk or in need across Cambridgeshire and Peterborough is being run through a new network of support hubs.
Team members at Cambridgeshire's coordination hub

Cambridgeshire County Council and Peterborough City Council have joined together to launch a network of COVID-19 Coordination and Response Hubs.

This includes

  • a countywide co-ordination hub
  • local hubs led by the district/city councils.

What the countywide hub is doing

The big priority is supporting residents identified as “shielding” and being of the highest medical risk from the virus. And making sure they have food, medicines and other important supplies by distributing food parcels and emergency supplies.

The hub is aiming to keep critical public sector services going – like care for the elderly –  by redeploying staff from other council services and partner organisations and with help from volunteers. 

Community help from the district and city hubs

The local hubs are all about providing support for people in their local communities and responding to individual requests for support and offers of help.

These hubs can also help local people who are not in the highest risk groups but still need help – for example, families who are self-isolating, people with a disability or additional need.

The hubs connect with and other mutual aid groups and other community-led initiatives across our area.

And want to hear from would-be volunteers who want to help people in their neighbourhoods.

Do you need urgent help and support?

If you have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), please complete this form to register with the government.

You can also register for support by calling a number on your shielded person letter or contact the countywide hub below.

Countywide hub contact details

Call 0345 045 5219 Monday to Friday from 8am -6pm & Saturdays 9am - 1pm

 communitycv@cambridgeshire.gov.uk 

Here to help ...

All district and city councils in our area have information on their websites about their local hubs and how to get in touch with community groups for help and support.

Cambridge City Council


East Cambridgeshire District Council

Call 01353 665555

Email covid19@eastcambs.gov.uk during office hours.


Fenland District Council

Call 01354 654321

Email covid19@fenland.gov.uk


Huntingdonshire District Council


South Cambs District Council

Call 01954 713 398  – answerphone monitored between 8am and 8pm, 7 days a week

Email duty.communities@scambs.gov.uk


Like to volunteer?

If you have experience of caring for others or could help with tasks such as collecting shopping and prescriptions or cleaning and maintaining homes, your support is wanted and hugely appreciated.

Sign up 

Photos: food and emergency supply parcels being put together at the councils' coordination hub with help from the British Red Cross. Photos from the county council.

Share your experiences

How have the changes to services due to the coronavirus pandemic affected you? 

We can share what you tell us with the people who are planning the local and national response to coronavirus.

This will help them protect people in Cambridgeshire and Peterborough.

Call 0330 355 1285

Text 0752 0635 176

Share your story

How services are changing because of covid 19

Read our advice and guidance on coronavirus and find out how services are changing to meet people's needs. 

Find out more