Someone I love has died - bereavement support

Take a look at our advice article on the organisations and groups that can support you if you’re grieving.
woman crying next to a bed

What is grief?

Grief is something we experience when someone close to us dies. There is no right or ‘normal’ way to feel, as everyone experiences grief differently.  

It is natural to have a strong reaction to someone dying  and you may feel:

  • Shock about what has happened
  • Pain and distress
  • Anger
  • Guilt
  • Depression
  • Longing
  • Worry about other people’s reactions

When you’re grieving, it’s important to not put too much pressure on yourself to feel better.

To help you support yourself and others experiencing grief, Cruse Bereavement Care have put together a series of useful articles, including practical advice on what to do when someone dies.

Find out more from Cruse Bereavement Care

Covid-19 and grief

The Covid pandemic and the public focus on death may bring up painful or traumatic memories. Social distancing measures also mean people have been cut off from their usual support networks, intensifying their grief and loneliness.

People are also being bereaved as a result of COVID-19. Because we have been asked to stay at home to help prevent the spread of the virus and because of hospital and care home visiting restrictions, some people have not had the chance to spend time with the person who is dying or say goodbye. 

To acknowledge this, Dying Matters launched the #BeforeTheirTime campaign encouraging people to share their experiences and discuss their feelings. 

Support in Cambridgeshire and Peterborough

Grief is a natural response to loss that many people will cope with through support from family and friends. However, if you want to talk to someone else about your grief, there are services, organisations and community groups that can help you.

An updated guide to bereavement support in our area has been published by the local Clinical Commissioning Group.

This leaflet lists the main services across our area, including hospital and hospice bereavement services as well as local  and national organisations offering support for people who have lost a loved one.

View the guide

When to see your GP about your mental health

You should go to the doctor if:

  • You’re struggling to cope with stress, anxiety or a low mood
  • You’ve had a low mood for more than 2 weeks
  • Things you’re trying yourself are not helping
  • You would prefer to get a referral to a service from a GP

The NHS website has advice on coping with bereavement

NHS Talking Therapies

You can refer yourself for free NHS talking therapies such as Cognitive Behavioural Therapy. 

Find a local service

If you're in a crisis and need urgent help

  • Call 111 and press option 2 for the First Response Service - a 24-hour service for people in a mental health crisis. This service is for anyone, of any age, who is registered with a GP in Cambridgeshire or Peterborough.
  • Call Samaritans on freephone 116 123 – they're always open and are there to listen

  • Contact your GP surgery and ask for an emergency appointment

  • Contact NHS 111

Local mental health services


Online wellbeing support and chat-based counselling for anyone aged 18+ from Qwell.


Free, anonymous online counselling and emotional wellbeing platform. Open 12pm-10pm Monday to Friday and 6pm-10pm Saturday and Sunday.

Lifeline/Lifeline Plus

Mental health and wellbeing helpline for people aged 18+ and living in Cambridgeshire and Peterborough. Monday-Friday 9am -2pm via freephone 0808 808 2121. The line will support people to manage their wellbeing, provide self-help advice or signpost to other organisations for particular concerns.

Between 2pm and 11pm, seven days a week, the same number becomes Lifeline and provides support for those in mental health distress: 0808 808 2121.

Bereaved through suicide?

Losing someone to suicide is uniquely devastating. And those left behind have unanswered questions and complex feelings.

Lifecraft offers a suicide bereavement support service to family and friends in the Cambridgeshire and Peterborough area.

01223 566957

Find support on social media

Lots of people have set up their own online communities or accounts exploring grief and bereavement.

These groups can be particularly helpful if you’re waiting for NHS support or are currently unable to access traditional support because of COVID-19.

 UK Motherless Daughters Facebook group 


Siblings Grieve Too

Live, Death, Whatever

The Loss Project

Other types of online support

Apart of Me game to help young people cope with the death of loved one.

The Griefcast a podcast where comedians talk about their experiences of death and bereavement.

Grief Encounters podcast about love, life and loss.

Grief Chat - online

Tell us your experience of end of life and bereavement services

Have you or your family been affected by Covid-19? Or have you used end of life or bereavement support services?

We would like to hear your experiences. It could be praise for a local hospital, hospice or care home, a particular member of staff or a local bereavement service that has helped you manage your grief.

It only takes five minutes to tell us and your feedback can help NHS and social care services understand the steps they can take to improve care for you and your loved ones.

Tell us your experience

More information 

Visit the At a Loss website to find the full range of support available to you  

WAY Foundation is a national charity that supports people who have been widowed before their 51st birthday.

Survivors of Bereavement by Suicide is a self-help organisation which exists to meet the needs of those bereaved by the suicide of anyone close to them.

0300 111 5065 - Monday to Friday, 9am-9pm

Macmillan Cancer Support provide information and support for anyone affected by cancer.

Helpline 0808 808 0000 - Monday to Friday, 9am-5pm

Organisations supporting children and their families

Grief Encounter is a charity supporting children and their families who have experienced the death of someone close to them.

 Helpline 0808 802 0111 - Monday to Friday 9am-9pm

Child Bereavement UK supports families and educates professionals both when a baby or child of any age dies or is dying, and when a child is facing bereavement.

 0800 028 8840 - Monday to Friday, 9am-5pm

Organisations supporting young people

Hope Again is website set up by Cruse Bereavement Care for young people.

Let’s Talk About Loss is a peer-led meet up group in cities across the UK for young people aged 18-35 who have been bereaved at any stage.

The New Normal runs grief support meetings to connect young adults who have all experienced loss and are looking for others who understand.

The Grief Network is a London based network for people bereaved as a teenager or in their 20s and 30s.

End of life organisations

Compassion in Dying is helping people to prepare for end of life.

 Information line 0800 999 2434

Hospice UK is a national charity for hospice and palliative care.

020 7520 8200


Last checked 4 May 2022

Tell us about your experiences

NHS and social care staff are doing everything they can to keep us well during these challenging times, but there might be things that can be improved.

Your feedback can help services spot issues that are affecting care for you and your loved ones.

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