Getting dental care during the Covid-19 pandemic

Dental surgeries are able to open in England from Monday 8 June after the lockdown saw all routine appointments suspended.
coronavirus urgent dental care cambridgeshire

However surgeries will need to prioritise patients with the most urgent need.  And not every practice will be ready to treat patients for a while. 

Additionally, due to infection control procedures and extra cleaning, dentists can see fewer patients each day

Contact your own dentist

In the first instance, contact your normal dentist. All NHS dental surgeries should be contactable, even whilst their doors are closed.

You will be given advice or offered an appointment if appropriate. 

They will be able to refer you to a local Urgent Dental Centre (UDC) for emergency treatment if you need it. There are three UDCs in Cambridgeshire and Peterborough.  And they are all set up to meet the requirements of social distancing. 

Please don't visit your practice unless you’ve been advised to. This will ensure the practice can continue to provide essential care safely. 

Changes at your dentist

If you're told to visit your dentist, you may notice some changes have been made to keep you and your dental team safe.

  • Your practice will look different as it needs to meet social distancing and hygiene rules
  • Staff may wear different protective equipment from what you're used to seeing
  • The range of treatments on offer may be different from what you received before
  • Treatments may vary from practice to practice.  This depends on the staff and equipment available at the time and to keep you and the dental team safe.

See what they are doing

If you don't have a dentist

If you do not have a dentist or need help when your dentist is closed, then contact NHS 111 online services, available here 111.nhs.uk/ 

You can call 111 to speak to someone, but try and use the online service if you can.

NHS 111 will refer you to one of the local UDCs if you need to be seen. 

I need urgent dental assistance – what can I do? 

For urgent advice on any oral health issue you can call: 

  • NHS 111 (open 24 hours a day, 7 days a week) 
  • Call the dental helpline at 01788 539780 (local rate call in the UK) for free and impartial advice between 9 am – 5 pm, Monday to Friday.

More information

Page updated 10 August 20

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