Volunteer as a 'Health Champion' to help improve how services work for local people

And be part of a small team listening to the views of local people and making recommendations to improve care. You'll be remunerated for the time you give.
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We are supporting local NHS and care organisations in a new community listening project to help them improve how well services work for people.  

And are recruiting ten volunteers from Cambridge, South and East Cambridgeshire to be  Health Champions for local people. 

What Health Champions will do

Our Health Champions will work as a team to investigate specific topics and find out people's views on how services work and what could be better.

This includes:

  • People's experiences of using urgent and emergency care services, with a focus on care at Addenbrooke's Hospital.   
  • And a second project that will look at how organisations can work better together to support people when they move from one part of the health and care system to another. This may be around something like diabetes care, heart failure support or supporting someone after a fall. 

You'll be working on a minimum of two topics over the 18 to 24 months span of the project and we need you to commit to helping with both of these.

You will

  • Find out people's views on the chosen topic. We especially want to hear from those who face barriers to accessing local services, often leading to health inequalities.
  • Plan project activities in your community with the support of our team. This might include surveys, workshops or patient interviews.  
  • Compile the findings into short reports, making recommendations to improve services.
  • Help us evaluate the projects so we can understand the difference you've made — and what can be learned.

What else you need to know

You don't need any research or report writing experience to volunteer as you'll get training and support from our Healthwatch team.

You'll also get an *involvement payment of £75 per half day for your time, as well as receiving reasonable out-of-pocket expenses. 

The hours will be flexible, but we anticipate that you will do between 10 and 15 (maximum) half days on each topic.  

You’ll get the opportunity to meet new people, learn new skills and help NHS and care services work better together for local people.
— Janine Newby-Robson, Project Manager

Why get involved

The way health and care is planned, paid for and delivered is changing over the next year as it evolves into local Integrated Care Systems (ICS) for each area.

And at Healthwatch, we believe that everyone in society needs to be included in the conversation. Especially those whose voices aren’t being listened to. Comparing lots of different experiences helps us to identify patterns and learn what is and isn't working.

This helps health and care planners make better decisions in developing services that work for local people. 

In most of South Cambridgeshire, East Cambridgeshire, Cambridge and Royston, this work is led by a group called the South Integrated Care Partnership (SICP) who are part of the local ICS. We are working closely with them on this project. 

What is the South Integrated Care Partnership? 

SICP is made up of the health and social care organisations who work together to plan and provide health and care services for the people in their area.

It includes a range of organisations drawn from the NHS, Local Authority and voluntary sector –  such as  GP practices, Cambridge University Hospitals NHS Foundation Trust, community health service providers, Cambridgeshire County Council and the local district Councils.

SCIP covers most of South Cambridgeshire, Cambridge city, East  Cambridgeshire and Royston.

To apply for this role, you need to be aged over 18 years and registered with one of the GP surgeries in the South Integrated Care Partnership. 

For more information and to apply

You can download a role profile below to find out more and click the button below to apply online. 

We particularly welcome applications from disabled people or those with long-term health conditions, and people from local minority ethnic communities. 

Apply online

Apply by Monday 30 August 2021

Get in touch with Janine Newby-Robson, our Project Manager, for more information or an informal chat.

Call: 0330 355 1285

Email: janine.newby-robson@healthwatchcambspboro.co.uk 

Office text: 0752 0635 176

We can send a paper copy of the application form and a pre-paid envelope on request.

Health Champion volunteer role description

* The involvement payment is in line with NHS England's 'Public Participation Policy' and has been funded by the local NHS. It helps us involve those who wouldn't always be able to afford to volunteer. 

Tell us about your experiences

NHS and social care staff are doing everything they can to keep us well during these challenging times, but there might be things that can be improved.

Your feedback can help services spot issues that are affecting care for you and your loved ones.

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