Be our new Digital Engagement Officer

We are looking for a Digital Engagement Officer to join our team and help us find out what local people think about the health and social care services they use.
Man holding healthwatch speak up sign

Digital Engagement Officer

£21,328 (pro rata); i.e. £12,105 for 21 hours per week, based at our Huntingdon office.

You'll be involved in planning and delivering a range of online and offline engagement activities across Cambridgeshire and Peterborough. 

You will be:

  • Collecting feedback from local groups, organisations and individuals, working to ensure that seldom-heard people are listened to
  • Making links and developing partnership approaches with other organisations 
  • Working with our Communications team to support online engagement activities on social media
  • Working with volunteers as part of a small but busy team

You will have strong communication skills and an understanding of local health and care services. And a willingness to travel across Cambridgeshire and Peterborough as part of the role.

About this role

The Covid pandemic has changed our way of working and called a halt to our regular face-to-face community engagement activities, such as visiting community groups and holding workshops.

This new role was developed to increase our capacity and skills for listening to and involving people in service change through digital channels.

However, as Covid restrictions lift, we anticipate the role switching to a balance of digital and face-to-face engagement activities.  

How we support our staff

We offer a friendly, supportive work environment to all our staff, who get together regularly to share ideas, experiences and mutual support.

We have flexible working policy which helps our team balance family and caring responsibilities alongside work – particularly during these tough times. And our team of mental health champions are always developing ingenious ways to keep us motivated.

We are part of a national network of local Healthwatch organisations. And you will get the opportunity share ideas and learning with colleagues in similar roles across the country. 

You’ll also be encouraged to undertake training to improve your skills and develop in your role. 

How to apply

More information about the role and the person we are looking for can be seen in the job profile below.

For an informal chat about this role, speak to Sue Allan our Engagement Manager on 07511918992 or email: or email

Download the Engagement Officer Job Profile to find out more about the role. 

Digital Engagement Officer

Click the link below to complete the online application form. You will be emailed a completed copy of your application form once you have submitted it. 

Online application form

Apply by 9 am Tuesday 2 March 2021.

Interviews week beginning Monday 8 March 2021.

Note: This post is normally based in our Huntingdon office, but due to the coronavirus pandemic, all our staff are currently working from home. 

Tell us about your experiences

NHS and social care staff are doing everything they can to keep us well during these challenging times, but there might be things that can be improved.

Your feedback can help services spot issues that are affecting care for you and your loved ones.

Share your views