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Accessible Information: are health and care providers giving you information in a format you can use?

02/03/2017

Deaf Health MattersWhen you use health and care services, you should be given information to do this in a way you can easily read or understand with support.

This is the law and has been since the Accessible Information Standard came into effect from 1st August 2016.

At Healthwatch Cambridgeshire, we want to know what’s really happening for people locally. Are services as accessible as they should be?

We are working with Cambridgeshire Deaf Association (CDA) and Cambridgeshire Hearing Help, to talk to deaf and hearing impaired people about this. 

Julie and Heather from Healthwatch and Andy from Cambridgeshire Deaf AssociationCambridgeshire Deaf Association said, "We urgently need an improvement in access to healthcare for deaf people in Cambridgeshire and that's why we're teaming up with Healthwatch Cambridgeshire to find out about your experiences of healthcare and accessible information.

We're going to hold meetings in Peterborough, Cambridge and Huntingdon in April to build up as much evidence as possible about why things have to change."

CDA are campaigning to improve Deaf people’s access to healthcare locally. They began this in 2014, after SignHealth published their Sick Of It report into health inequalities for Deaf people. You can read more about CDA's campaign work here, including their Deaf Card scheme, launched in May 2016.  

How to get involved:

CDA are organising three events that Healthwatch will be going to. There will be British Sign Language interpreters at each event. These are on:

  • 6pm Thursday 6th April in Cambridge at CDA Office, Romsey Terrace, Cambridge, CB1 3NH
  • 11am Tuesday 11th April in Peterborough. Friends Meeting House, Thorpe Road, Peterborough PE3 6AB
  • 2pm Friday 21st April in Huntingdon at Papworth Trust, Saxongate, High Street, Huntingdon.

We will also be visiting some of Cambridgeshire Hearing help's drop-in sessions during March.  

Take the survey here

You can also contact us by email at enquiries@healthwatchcambridgeshire.co.uk or by Next Generation Text. If you email us and ask for a call-back, please let us know if you have a TextNumber

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