Our Impact
Your feedback is helping to improve the NHS and social care.
You might think, 'What's the point? Nothing changes?' But every story shared with us matters. Thanks to millions of people, just like you, speaking up, we've been able to champion big healthcare changes.
In your community
From 1st April 2024 to 31st March 2025, our engagement team attended 170 engagement events, spoke to 4,123 people, and collected 1,637 experiences!
Information and Signposting
Between 1 April and 30 June 2025, we signposted 200 people to information and support, providing help over the phone and online.
Our reports
We have published 4 reports since 1st April 2025 covering life changes, hospice care, NHS patient data and our Annual Report.
Find our more and read our latest findings.
Your feedback
Since 1st April 2025, we've received over 529 pieces of feedback about your health or social care experience. Treatment and access to care was the top theme your reported. 32% were positive, 51% negative, and the rest unclear/mixed or neutral.
See how your feedback has made a difference
What the public reported to us during April and May 2025
We regularly share our feedback reports with health and care leaders across Cambridgeshire and Peterborough.
Each organisation receives detailed reports from the public, helping them understand people’s experiences and use this information to improve services and inform decisions.
We also share feedback about GPs, dentists, pharmacies, care homes, home care services, and community health and mental health teams with the organisations that fund or inspect them.
This helps support service improvements and contributes to inspections and ongoing monitoring.
Impacting local NHS and social care strategy
- North West Anglia NHS Foundation Trust (NWAFT) is using our health inequality insights from our report, Tackling Health Inequalities Together, to develop their patient engagement strategy for the new Hinchingbrooke hospital.
- Our Accessing Healthcare Online Report is being used by Cambridgeshire and Peterborough NHS to help shape their new digital strategy for patients. You can read more on their news feed here.
- Researchers at Sheffield Hallam University have been using our Youthwatch Vaping Report in local research:
"The Youthwatch survey highlighted some important findings which helped guide our qualitative insights work. We specifically sought to understand in more detail the factors influencing young people's vaping behaviour and attitudes towards quitting, particularly amongst young people who vape regularly.“ - Centre for Behavioural Science and Applied Psychology, Sheffield Hallam University.
1,230,000
people in England accessed Healthwatch advice and information online, by phone or face-to-face (2024-2025).