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Making care better with you

Talk to us 0330 355 1285 enquiries@healthwatchcambridgeshire.co.uk


Putting people at the centre of their care


New guidance from NICE, developed with the help of our colleagues at Healthwatch Surrey, highlights how you should be an equal partner in your care.

Picture of a younger person talking with an older woman who is smiling

The National Institute for Health and Care Excellence (NICE) provides national guidance and advice to improve health and social care.

This new guidance aims to highlight what you should expect from social care and how you can get involved to make decisions together with professionals. Health and social care professionals should give you clear information, talk with you about your options and listen carefully to your views and concerns.

They should also:

  • Find out what matters to you and what support you need to live the life you choose
  • Give you information to make your own decisions, never assuming that you cannot decide for yourself
  • Involve your family and carers too, if you are happy with this
  • Help you get your views across, for example using communication aids or by providing an advocate.

Alice Maynard, Chair of the Guideline Committee, said,

'It can be very challenging for people using social care to know what standard of care they should expect. Should you let someone treat you in a way you might not think is right? Or can you have a say and ask for things to be different?'

'To make sure people are cared for properly, health and social care must work effectively together. But there are so many challenges the system is facing. Between 2010-2013 we saw Local Authorities’ total spending fall by 8% and this is projected to continue falling. Just last year, The Health Foundation found that by 2030-2031 there will be a funding gap of £9.2bn for adult social care, a total of 40% of the projected budget.'

'With this in mind, bringing the NHS and social care together is now more important than ever before. Working together will mean those people accessing services receive the best quality care regardless of where that care comes from. The guidance encourages social care practitioners to consider how they assess people’s needs, so that care can be tailored to individuals.'

'It’s really important that those involved in social care services listen to people’s views. I’m just hopeful that, by using our guidance those providing social care services will be able to make a real difference to people and ensure their experience of receiving care is a positive one.'

Click here to find out more about NICE's guidance

Share your experience with us at Healthwatch

Please do tell us about your experiences of social care support, either for your self or for someone important to you. Call us on  0330 355 1285, email enquiries@healthwatchcambspboro.co.uk or click here to feedback online.