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Making care better with you

Talk to us 0330 355 1285 enquiries@healthwatchcambridgeshire.co.uk


We will ask questions about why the older people's contract didn't work


Today we heard the news that the older people's adult community services contract with Uniting Care didn't work out, as it wasn't financially sustainable.

We were told that that contract would transfer back to Cambridgeshire and Peterborough Clinical Commissioning Group. They awarded the original five year contract to UnitingCare in October 2014, after a lengthy procurement process.

Val Moore Chair of Healthwatch Cambridgeshire has said:
"We know that lots of time and money was spent on a process to give this contract to Uniting Care last year. Less than nine months later, the five year contract has fallen apart."

"Our Healthwatch will be asking questions about why this contract has proved to be so unsustainable, and whether this heralds a more wide ranging change in how the local health and care system works in Cambridgeshire and Peterborough. It's time to talk openly about possibilities to local people."

Our Chief Executive Sandie Smith has said:
"What is important to us is making sure that local people get the care they need, where and when they need it. We have spoken to Cambridgeshire and Peterborough Clinical Commissioning Group this morning, and they have told us that patient care will not be affected by this decision."

Last year we wrote a joint letter to the CCG about the procurement, with three other local Healthwatch. In it we said "Our Local Healthwatch can see the potential benefits of a change in how health and social care is provided to older people and adults with long term conditions."

"However we can also see a number of risks in the process the CCG are undertaking. For example, we are concerned that hospitals are not planning for a decrease in activity and that by not including social care the CCG will not address many of the problems in the current system." 

You can read our letter here.

If you have any concerns or questions please contact:

CPFT Patient Advice and Liaison Service (PALS) on:
Telephone: 01223 726774 (Office hours Monday to Friday)
Freephone 0800 376 0775 (Office hours Monday to Friday)
Confidential email:  pals@cpft.nhs.uk
Postal address: PALS, Cambridgeshire and Peterborough NHS Foundation Trust, Elizabeth House, Fulbourn Hospital, Cambridge, CB21 5EF

CCG Patient Experience Team (PET) on: 

FREEPHONE: 0800 279 2535
Telephone: 01223 725 588
Email: capccg.pet@nhs.net 
Patient Experience Team Fax: 01223 725 590


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