About Patient Advice and Liasion Services (PALS)
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters.
They provide a point of contact for patients, their families and their carers.
You can find PALS officers in your local hospital.
PALS provides help in many ways. For example, it can:
- help you with health-related questions
- help resolve concerns or problems when you're using the NHS
- tell you how to get more involved in your own healthcare
PALS can give you information about:
- the NHS
- the NHS complaints procedure, including how to get independent help if you want to make a complaint
- support groups outside the NHS
PALS also helps to improve the NHS by listening to your concerns and suggestions.
Local NHS Trusts
Addenbrooke's Hospital and The Rosie - Cambridge University Hospitals NHS Foundation Trust
01223 216 756 or *801 from a bedside phone
Royal Papworth Hospital
01223 638896 or 01223 638963
Out of hours, please leave a message and someone will get back to you as soon as possible.
Peterborough City Hospital - North West Anglia Trust
Hinchingbrooke Hospital - North West Anglia Trust
Cambridgeshire and Peterborough NHS Foundation Trust
Freephone 0800 376 0775 (Office hours Monday to Friday)
Queen Elizabeth Hospital - King's Lynn
01553 613351 or 01533 613343
Cambridgeshire Community Services
Freephone: 0800 013 2511
Who else to talk to
You can also talk to the people who plan and pay for your healthcare services.
Cambridgeshire and Peterborough Clinical Commissioning Group
0800 2792535 - free phone number
Speak to our Information team
There can be lots of different organisations involved in providing your care. And it can be hard to work out which is the right one to talk to when there's a problem.
Have a chat to our experienced team who can help you with information about your options.