Knowing how to make a complaint

Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential. 

We can help you. We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response. 

Read our complaints advice

Complaints advocacy services

Voiceability Cambridgeshire and Peterborough provides a free and independent advocacy service to support people with concerns about the NHS. 

An advocate can support you to be heard. And help you understand your rights and choices.

0300 222 5704

email: tvcp@voiceability.org 

Find out more

Patient Advice Liaison Service 

Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.

PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.

Contact PALS service