Healthwatch Cambridgeshire and Peterborough has returned to Cambridge University Hospitals (Addenbrooke’s) to see how urgent and emergency care has developed since our 2022 report. During a visit in March 2026, our team saw a range of improvements shaped by patient feedback, including redesigned waiting areas, improved privacy, and smarter systems to support faster, safer care.
The visit highlighted clear progress towards a more welcoming, accessible and efficient environment, alongside a continued commitment to listening and learning. While many recommendations have been implemented, we have also identified further opportunities to enhance communication, accessibility and the overall patient experience.
