How to Use the NHS App: A Healthwatch Cambridgeshire and Peterborough User Guide

The NHS App is a free service that helps people in England access health services online. You can do things like order prescriptions, book appointments, view your health records, and more, all from your smartphone or tablet. This guide explains how to use the app.

Pros and Cons of Using the App

Pros:

• Convenient: Access NHS services anytime, anywhere.
• Timesaving: Avoid phone calls and waiting in queues.
• Secure: Your data is protected using NHS security standards.
• Control over care: View your medical records and track your health.

Cons:

• Digital skills needed: You need a smartphone and basic tech skills.
• Connectivity required: You need internet access.
• Limited support for some services: Some appointments may still need to be booked in person.
• Data concerns: Some users may worry about privacy (though NHS has strict rules).

How to Download and Set Up the App

1. Download the app:
   • Go to the Apple App Store (iPhone/iPad) or Google Play Store (Android) and search for “NHS App.”
   • Tap Download or Install.
2. Create an NHS login:
   • Open the app and select Create an NHS login.
   • Enter your email address, phone number, and personal details.
   • Verify your identity using your passport, driving license, or other official ID.
3. Set up security:
   • Choose a secure passcode or biometric login (fingerprint or face recognition).

Once set up, you’re ready to start using the app.

How to Manage and Request Prescriptions Using the App

1. Open the app and go to Prescriptions.
2. Select Request a prescription.
3. Choose the medication you need and the pharmacy you want to collect it from.
4. Review your request and tap Submit.
5. You can also view past prescriptions and see which ones are due for renewal.

This makes it easy to avoid phone calls and track your medication.

How to Book and Manage Appointments Using the App

1. Open the app and tap Appointments.
2. Choose Book an appointment.
3. Select your GP practice and the type of appointment you need (e.g., GP consultation, nurse appointment).
4. Pick a date and time from the available options and confirm.
5. You can also view, reschedule, or cancel upcoming appointments.

This helps you stay on top of your health without long waits on the phone.

How to Access Health Records Using the App

1. Tap Health records in the app.
2. You can view:
   • Allergies and medications
   • Test results
   • Vaccinations
   • GP visit summaries
3. Some records may take a few minutes to load for security reasons.
4. You can also download or share parts of your records if needed for other healthcare services.

How to Book and Manage Vaccinations

1. Go to Appointments or Health records.
2. Select Vaccinations.
3. You can see which vaccinations you’ve received and upcoming ones.
4. If available, tap Book vaccination to schedule your appointment.
5. You can cancel or reschedule if your plans change.

How to Send, View and Reply to Messages Within the App

1. Tap Messages in the app.
2. To send a new message, select your GP practice and type your question or request.
3. To view messages, check the inbox for updates from your practice.
4. You can reply directly in the app to follow up or provide additional information.

This feature helps you communicate safely with your GP without needing a phone call.

Learning How to Manage Records via the App on Behalf of Others

1. Open the app and go to Settings.
2. Select Manage records for someone else.
3. You will need:
   • Their consent
   • Some personal details for verification
4. Once verified, you can access their prescriptions, appointments, and health records.
5. This is useful for parents, carers, or guardians managing health for children or relatives.

How to Manage Your Account and Settings

1. Open Settings in the app.
2. You can:
   • Update personal details (address, phone number)
   • Change security options (password, passcode, biometrics)
   • Manage notifications (email, app notifications)
   • Delete your account if you no longer wish to use the app
3. Regularly checking your settings ensures your account stays secure.

How Your Data Is Processed, Shared, and Stored

• Your information is stored on secure NHS servers.
• Only authorised NHS staff and approved third parties can access your data.
• Your data is used for your care and improving NHS services.
• You can see who has accessed your records in the app.
• The NHS does not sell your data for marketing purposes.
• For extra security, your data is encrypted during transmission and storage.

Useful Resources for Learning More About the NHS App

• Official NHS App Website:www.nhs.uk/nhsapp
• NHS Help and Support: Guides, videos, and FAQs
• NHS Digital: Detailed information about privacy and data security
• YouTube Tutorials: Step-by-step guides for using features like booking appointments or requesting prescriptions
• Local GP Practice: Staff can provide advice on using the app for your specific practice

In Summary

The NHS App is designed to make healthcare easier and more accessible. By following this guide, you can confidently manage prescriptions, appointments, health records, and messages, all in one secure place. If you require further information or assistance please contact us.