Growing pressures on staffing and access to services are having a negative impact on the quality of care given to people says the independent regulator’s 2018/19 State of Care report published last week.
The report – published annually – assesses health care and social care in England.
And its call for urgent action, particularly on staffing,has been backed by Healthwatch England.
While most care in England is good quality and improving slightly, the CQC says care given to people with a learning disability or autism is unacceptable.
The report says there has been a real deterioration in some specialist inpatient services for those with learning disabilities, autism and mental ill health.
Problems in getting other care too
The report also shows:
- more people are waiting longer for treatment in hospitals
- people are needing more treatment for illnesses like cancer
- the quality of accident and emergency (A&E)services has got worse
- more people are spending over four hours in A & E
Adult social care also remains a big concern, with an estimated 1.4 million older people (nearly one in seven) without access to all the care and support they need.
What needs to be done
The CQC says care services and organisations must work more closely together so that the right services are commissioned and meet people's needs in their local area.
Government, care commissioners and providers all need to urgently focus on delivering care in new ways.
Healthwatch backs call for action
The CQC’s call for urgent action, particularly on staffing, has been backed by Healthwatch England.
National Director Imelda Redmond said the quality of mental health and learning disability services is one of the key things people continue to raise with Healthwatch.
She added that feedback provided was overwhelmingly negative when compared to other parts of the NHS and social care.
“Unfortunately, the CQC’s findings come as no surprise to us and confirm that this is a nation-wide problem,” she said. “We agree that urgent action is required, particularly on staffing levels, to ensure that people can get the help they need.
“We are pleased to see organisations such as CQC, recognising the value of listening to people’s experience of care. By using the ‘Share Your Experience’ comments alongside inspection reports and case studies, CQC has been able to gain a much clearer picture of what is happening in services and importantly what needs to be improved.”
Read more about the report
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