First findings published from our Covid-19 survey

Communications with patients and service users must be a priority as health and care services restart following the peak of the pandemic.
Healthwatch CEO Sandie thanks people for responding

The first findings from our Covid-19 survey into local people's experiences of health, care and support during the pandemic are published today.

There is overwhelming support for health and care professionals and other keyworkers across Cambridgeshire and Peterborough.

However, people have also expressed concerns about cancelled services and procedures during Covid-19 – and are worried about how these delays will affect their illness and prognosis.

And they show that people want better communication to let them know what is happening with their care.

But the first 500-plus responses have been analysed and provide a snapshot of how people have managed their health and care in these difficult times.

Initial findings show a mixed picture, including:

  • A third of people put off seeking help for their health – for minor problems and potentially serious conditions
  • Three out of four people said their mental health or wellbeing had been affected in some way.   
  • Most people who had used health services had had a good or excellent experience. 
  • Others expressed concern about services suddenly stopping and poor communication about changes.

Read the survey briefing 

It’s clear that local people really value and have huge gratitude for the people that have helped them during the pandemic.  But it’s also very clear that there is quite a lot of anxiety and worry about their treatment and appointments.  So as the system starts to put itself back together again, we are asking that communications with patients is at the top of the priority list and that the information is clear and people know exactly what to expect.
— Sandie Smith, CEO Healthwatch Cambridgeshire and Peterborough

What will happen to the findings?

Survey data will go back to local service providers and planners to help them to continue to deliver good quality care across our area.                  

It will also be shared with Healthwatch England to help inform the national response to the pandemic.

Tell us about your experience

NHS and social care staff are doing everything they can to keep us well during these challenging times, but there might be things that can be improved.

Your feedback can help services spot issues that are affecting care for you and your loved ones.

Share your views

Or call us on 0330 355 1285 if you would prefer a paper copy or would like to do the survey by phone. 

How services are changing because of Covid 19

Read our advice and guidance on coronavirus and find out how services are changing to meet people's needs. 

Find out more