Health Champions' survey underway for Addenbrooke's

The new community listening project for Addenbrooke’s Hospital has officially launched.
Outside of Addenbrooke's Hospital with ambulance

The project, run by volunteer Health Champions supported by our Healthwatch, is capturing people’s experiences of using urgent and emergency care services.

Patients’ ideas on how services and buildings could be redesigned and rebuilt are also being collected to help shape and provide the best care in the future.

The survey is now up and running and got underway with a thank you and words of encouragement from two key members of staff at the hospital who are especially keen to see what the Champions find out.

How your feedback will improve care

“We can only offer excellent care if we listen to what’s important to our patients. 

“So we’re very excited to have this project underway,” said Daniel Abell, Assistant Director of Strategy at Cambridge University Hospitals NHS Foundation Trust, which runs the hospital.

He said that in future, the hospital will need to rebuild and redesign its emergency services to last for the next 50 years. 

And that feedback from the new survey would feed into the planning work and also help make sure the hospital joined up with other parts of the NHS and public services.

Join the Addenbrooke’s survey

Have you visited Addenbrooke’s urgent and emergency care services (including A&E and same day emergency care clinics) in the last 12 months?

Share your experience and ideas on future care and facilities at the hospital in the new survey.

You’ll be interviewed by one of the Health Champions either online or by phone. This should take 45-60 minutes.

There’s a £10 Love to Shop voucher as a thank you for taking part.


Get in touch and we’ll arrange a call back with one of the Health Champions.

0330 355 1285

Text 0752 0635 176

Helping people to get care at the right place  

Emergency medicine consultant Vaz Ahmed, who leads on Urgent and Emergency Care across Cambridgeshire and Peterborough, said he hoped the survey would provide important insights into making services more accessible for everyone.

He said big improvements had been made to the urgent and emergency care pathway. But some areas still needed work – especially improving access and making it easier for elderly and vulnerable patients and those without technology who are not online.

We want to make sure that all patients who need urgent and emergency care are seen in the right place. Emergency Departments are for patients who need life saving treatment.
— Emergency medicine consultant Vaz Ahmed

"This is a really great project for us to learn how to develop urgent and emergency care in the next few years. 

“Feedback from patients from all walks of life will lead and drive us in the right way. “   

Tell us about your experiences

NHS and social care staff are doing everything they can to keep us well during these challenging times, but there might be things that can be improved.

Your feedback can help services spot issues that are affecting care for you and your loved ones.

Share your views