Patient Experience Week 2026: Listening to the voices that shape local care

Patient Experience Week (27 April – 1 May) is a chance to shine a spotlight on something at the heart of good health and care services: listening to people.

At Healthwatch Cambridgeshire and Peterborough, we believe that the experiences of patients, carers, and the public are essential in shaping services that work for everyone. This week gives us an opportunity to step out across our local area, meet people where they are, and hear directly about their experiences of NHS and social care services.

Why patient experience matters

Every conversation we have helps build a clearer picture of what is working well in local services — and where improvements are needed.

This includes experiences of:

• GP practices and community services
• Hospital care and discharge processes
• Mental health and neurodevelopmental pathways
• Dentistry and urgent care access
• Support services in the community and at home

By gathering feedback in real time, we can highlight both the challenges people face and the positive examples of good care that deserve recognition.

Patient experience is not just about individual stories, it helps identify wider themes that can influence how services are planned and delivered across Cambridgeshire and Peterborough.

Where we’ll be during Patient Experience Week

Throughout the week, our team will be visiting hospitals, GP practices, and community locations across the county to speak with patients, carers, and visitors.

We’ll be at:

• Peterborough City Hospital – Monday 27 April, 11:00–15:00
• Botolph Bridge Health Centre (Peterborough) – Tuesday 28 April, 11:00–15:00
• Boroughbury Medical Centre (Peterborough) – Tuesday 28 April, 11:00–15:00
• Royal Papworth Hospital (Cambridge) – Tuesday 28 April, 11:30–15:30
• Hinchingbrooke Hospital (Huntingdon) – Wednesday 29 April, 11:00–15:00
• Addenbrooke’s Hospital (Cambridge) – Thursday 30 April, 11:00–15:00
• North Cambridgeshire Hospital (Wisbech) – Friday 1 May, 09:30–13:30

At each location, our team will be available to listen to feedback, whether it is positive, negative, or somewhere in between.

What we do with your feedback

Everything we hear during Patient Experience Week feeds into our wider work throughout the year.

We use your feedback to:

• Identify common themes and emerging issues
• Share insights with NHS and care decision-makers
• Highlight areas of good practice
• Support improvements in local services
• Ensure lived experience informs service planning

Where appropriate, we also follow up on specific issues in more detail or explore them through dedicated project work and reports.

A shared commitment to better care

Patient Experience Week is a reminder that improving health and care services starts with listening.

By working together with patients, carers, communities, and service providers, we can help ensure local services are responsive, inclusive, and shaped by the people who use them.

Have your say

If you’re unable to speak to us in person during the week, you can still share your experiences with us at any time.

Complete our surveys and tell us about your experience of local health and social care services:
Have your say on healthcare HERE

Have your say on social care HERE

Your feedback helps shape the future of local services and ensures your voice is heard where it matters most.

We look forward to speaking with you during the week and hearing from you online.