It contains the views of more than 250 people who filled in our survey between 11 June and 1 July 2020. We heard from people from all over the county and of all ages, with one in ten coming from a minority ethnic community.
It's the second of three briefings and will be followed by a final report in the autumn.
The first of our Covid briefings was published last month -- find it here.
What people told us
We continued to receive many messages thanking NHS staff, care and other key workers. But we are finding a mixed picture of experiences when it comes to people's health and care and support.
A mixed picture
Most said health care was good or excellent – but communication around changes was less positive
Continuing concerns about paused services and procedures during Covid-19 - and worries about how this will affect future treatment
- Nearly one in three put off seeking help for a health condition – for minor problems and potentially serious conditions
- Three out of four people said their mental health or wellbeing had been
affected in some way
People at greater risk and shielding
Nearly two out of three considered themselves, or someone they cared for, to be at risk of serious illness from Covid-19. And over a third had been advised to shield.
Around one in eight asked for support from the countywide, district hub or a local Covid support group. One in three managed without extra support, whilst others got help from family, friends and neighbours.
We have heard some positive experiences from being in lockdown, whilst others have struggled to get the help they need.
Using health services
Nearly two thirds of people needed help with a health problem. And most said health care was good or excellent – but communication around changes was less positive.
Social care and support*
11 of the 22 people who told us of changes to their social care support said these changes were less than good.
Problems were highlighted where paid carers were cancelled due to risks of catching Covid-19, leaving people to seek help from family or manage on their own.
People told us that where services have stopped, this has caused them difficulties. But this has been eased where services were able to provide email and video support.
Mental health and wellbeing
Three out of four people said their mental health or wellbeing had been affected - around one in eight said the impact was significant.
Of the three quarters of people who sought support, most turned to family and friends.
Worryingly, just over one quarter of people did not or were not able to access support when they felt they needed it.
Tell us about your care during Covid-19
And help our NHS, public health and social care services protect people.
If you've already completed the survey and you've had a new experience, then you can fill it in again. In fact, you can fill it out as often as you need to.
It takes 5 to 10 minutes to complete.
Or call us on 0330 355 1285 if you would prefer a paper copy or would like to do the survey by phone.
*Social care support - we received feedback on a range of social care and support services. Some are funded by the local authorities and some people will be paying for their own support – or giving feedback on services that are part of a package of health and care support. 22 people told us about their experience of social care changes - and this report only represents their experiences, not the experiences of all social care users.