New Healthwatch Survey Report Reveals Impact of Delays and Poor Transitions on Young People’s Mental Health
Healthwatch Cambridgeshire and Peterborough has published a new report highlighting the challenges young people face when trying to access mental health support and the experience of moving between services.
The survey heard from 125 young people aged 17–25, along with a small number of parents and carers responding on their behalf. Young people shared honest, first-hand experiences of trying to get help, managing long waits, receiving support from youth services, and what happened when care stopped or transitioned to adult services.
The results show that mental health services are making a real difference when young people are able to access them — but long waiting lists, inconsistent communication, and poor transitions continue to cause harm.
Chief Executive of Healthwatch Cambridgeshire and Peterborough, Jess Slater, said:
“Behind every statistic is a young person whose life has been put on hold. Long waits, abrupt endings, and confusing transitions are leaving too many young people without the support they need. We are calling for clearer communication, faster access, and better coordination between services. Young people told us exactly what needs to change, and their voices must now be acted on.”
The report includes recommendations for NHS providers, commissioners, councils, schools, and voluntary sector organisations.
By sharing these findings with local decision-makers, Healthwatch aims to help ensure that young people’s experiences shape real improvements across Cambridgeshire and Peterborough.
You can read the full report and recommendations here.
The survey heard from 125 young people aged 17–25, along with a small number of parents and carers responding on their behalf. Young people shared honest, first-hand experiences of trying to get help, managing long waits, receiving support from youth services, and what happened when care stopped or transitioned to adult services.
The results show that mental health services are making a real difference when young people are able to access them — but long waiting lists, inconsistent communication, and poor transitions continue to cause harm.
Chief Executive of Healthwatch Cambridgeshire and Peterborough, Jess Slater, said:
“Behind every statistic is a young person whose life has been put on hold. Long waits, abrupt endings, and confusing transitions are leaving too many young people without the support they need. We are calling for clearer communication, faster access, and better coordination between services. Young people told us exactly what needs to change, and their voices must now be acted on.”
The report includes recommendations for NHS providers, commissioners, councils, schools, and voluntary sector organisations.
By sharing these findings with local decision-makers, Healthwatch aims to help ensure that young people’s experiences shape real improvements across Cambridgeshire and Peterborough.
You can read the full report and recommendations here.
Downloads
Youth to Adults Mental Health Transitions Survey Report
Appendix 1 - Long Term Conditions Breakdown
Appendix 2 - Brief Carers Survey
